Questionnaire

Questionnaire

Note The questionnaire required fields are ONLY required if Transaction Type of Moto/Internet is 30% or less

Parameter

Description

WebsitePayments Required

If you accept website payments
Format: array, Allowed Values: Yes, No, N/A

  • Example_:Yes

SSLProvider
Required

Merchant’s SSL provider (certificate for their website)
Format: String, Length Min: 0, Max: 50

ProdSoldNorthAmericaPct
Required

Percentage of products that are sold in North America
Format: Numeric (whole number – will be the percentage), Values: 0 - 100

  • Example_:93

ProdSoldEuropePct
Required

Percentage of products that are sold in Europe are currently
Format: Numeric (whole number – will be the percentage), Values: 0 - 100

  • Example_:7

ProdSoldOtherMarketsPct
Required

Percentage of products that are sold in Other Markets are currently
Format: Numeric (whole number – will be the percentage), Values: 0 - 100

  • Example_:0

SellBusinessPct
Required

Percentage of products that are sold to other Businesses.
Format: Numeric (whole number – will be the percentage), Values: 0 - 100

  • Example_:0

SellConsumerPct
Required

Percentage of products that are sold directly to customers.
Format: Numeric (whole number – will be the percentage), Values: 0 - 100

  • Example_:100

ReturnPolicy
Required

Merchants return policy currently in place
Format: String, Allowable Values: Greater_than_30_days, Less_than_30_days, No_returns, Other

  • Example_:No_returns

NoRefundsInfo
Required

Description as to why no refunds are allowed by the merchant
Format: String, Length 0-100

  • Example_:This is a service

ReturnPolicyOther
Required

More details of what the return policy is, if Other was selected in the ReturnPolicy field
Format: String, Length 0-100

  • Example_:Details about the policy...

WhenIsCustomerCharged
Required

This determines when the merchant currently charges their customer.
Format: String, Allowable Values: Order, Shipment Note: shipment is equivalent to Shipment or Completion of Service

  • Example_:Order

IsShipmentTraceable
Required

This determines if tracking is provided to the customer by the merchant
Format: String, Allowable Values: Yes, No

  • Example_:No

IsDeliveryReceiptRequested
Required

This determines if the merchant requires a delivery receipt for all deliveries currently.
Format: String, Allowable Values: Yes, No

  • Example_:No

OrderTurnaroundTime
Required

Average order turn around time currently for the merchant to receive the order/goods/services. This is represented in days.
Format: Numeric (whole number), Value: 0-365

  • Example_:12

AdvancedDeposits
Required

This determines if the merchant currently takes advance deposits
Format: String, Allowable Values: Yes, No

  • Example_:Yes

DepositPct
Conditionally Required

Deposit % that is taken if Yes is selected for taking advanced deposits. Only required if Advanced deposits is Yes.
Format: Numeric (whole number – will be the percentage), Values: 0 - 100

  • Example_:0

IsProcessingSeasonal
Required

This determines if the merchant is processing seasonally.
Format: String, Allowable Values: Yes, No

  • Example_:Yes

ProcessingSeasonalMonths
Conditionally Required

This determines if the merchant is processing seasonally. If processing seasonally, pass the months that the merchant is processing.
Format: String, Allowable Values: Jan, Feb, Mar, Apr, May, Jun, Jul, Aug, Sep, Oct, Nov, Dec

  • Example_:Mar

MembershipPayments
Required

This field determines if the merchant is taking payments for memberships, subscriptions or packages.
Format: String, Allowable Values: Yes, No

  • Example_:No

MembershipPaymentsPct
Required

Percentage of transactions that are for a membership, subscription or packages
Format: Numeric (%) Min: 0, Max: 100

  • Example_:10

PackageUsageTime
Required

Average amount of time it takes for a customer to use up their package
Format: Numeric Min: 0, Max: 365

  • Example_:Note: This should only be passed if MembershipPayments field passes Yes

WhoManagesRecurringPayments
Required

This determines who will be managing the recurring payments for a merchant if subscriptions are sold
Format: String, Allowable Values: Payarc, Other

  • Example_:Other

RecurringPaymentsProvider
Conditionally Required

The details of the other provider that will be managing recurring payments if Other is selected in WhoManagesRecurringPayments field
Format: String, Length 0-100

  • Example_:handle ourselves

CaptureCVV
Required

This determines if the merchant wants to capture the Card Validation Value CVV on the back of the card for any transactions. If this is selected, we will set up permissions and all transactions where CVV does not pass will be declined.
Format: String, Allowable Values: Yes, No

  • Example_: